1. Introduction
This Privacy Policy explains how Tribrid Packaging ("Tribrid", "we", "us") collects, uses and shares information when you visit our website, request a quote, place an order or otherwise interact with our services. By using our website or services, you consent to the practices described here.
2. What we collect
Information you give us
- Contact details — name, email, phone number, company name
- Project details — box specifications, quantities, artwork, brand context
- Billing and shipping addresses (only when placing an order)
- Payment details — processed by a PCI-DSS compliant payment partner; we never store your full card number
Information collected automatically
- Device and browser information (type, OS, language)
- IP address and approximate location
- Pages visited, time on site, referring website
The short version: we collect what we need to send you a great quote, build your boxes, ship your order and improve our website. Nothing more.
3. How we use it
- To respond to your quote request and follow up on your project
- To design, produce and ship your packaging
- To send order confirmations, proofs and shipping updates
- To send marketing emails (only if you've opted in — and unsubscribe anytime)
- To improve our website, products and customer experience
- To prevent fraud and comply with legal obligations
4. Who we share with
We don't sell your data. We share it only with:
- Service providers — payment processors, email platforms, analytics tools, and freight carriers (UPS, FedEx, LTL carriers)
- Legal authorities — when required by law, subpoena, or to protect our rights
- Business transfers — if Tribrid is merged or acquired, your information may be part of the transferred assets
5. Cookies & tracking
We use cookies for three purposes: keeping your form progress saved between visits, remembering your preferences, and understanding how people use our site so we can make it better. You can control cookies through your browser settings.
6. Your rights
Depending on where you live (GDPR for EU/EEA/UK, CCPA for California), you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information ("right to be forgotten")
- Restrict or object to certain processing
- Receive a copy of your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, email sales@tribridpackaging.com. We respond within 30 days.
7. How we protect data
Our website uses end-to-end SSL encryption. Payment information is processed by PCI-DSS Level 1 certified providers and never touches our servers. Internal access to customer data is limited to staff who need it for their job.
No system is perfectly secure. If we ever experience a breach affecting your data, we will notify affected customers promptly.
8. Children's privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
9. Updates to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of the page. For significant changes, we'll email customers who have an active account.